Terms & Conditions

The website www.kykloscosmetics.com is an e-commerce site accessible via the internet that comprises the online store of the societe anonyme under the name “LENOU ST. ELENI, PRODUCTION OF BEAUTY PREPARATIONS – MAKEUP”, hereinafter the “Company”, which is headquartered at 137 PIERION – VEROIA with VAT No. 132144865, Tax Office of VEROIA, legally represented.

The Company’s online store (e-shop) enables both its customers and all internet users to be immediately informed about the products offered for retail sale by the Company (perfumes, cosmetics, and accessories), as well as to make their purchases online.

The use of the electronic pages and services of the Company’s website by the visitor/user presupposes their unconditional agreement with the terms and conditions of use stated below, which apply to all the content of its website. The visitor/user must read them carefully before using the website’s services, and if they do not agree, they should not use the services and their content. In any case, the continued use of the aforementioned website even after any changes implies the unconditional acceptance of these terms by the visitor/user.

The Company reserves the right at any time and without notice to revise, amend, or unilaterally repeal these Terms, at its absolute discretion, naturally updating this text simultaneously for any other change or addition. It also reserves the right to establish more specific terms of use, which are considered as a whole with these general terms of use, but in the event of a conflict between them, the specific terms of use prevail. Any invalidity of some of these Terms does not result in the invalidity of the rest. The failure of the Company to exercise its rights arising from these Terms does not imply a waiver of these rights, nor does it result in a tacit repeal of a Term. The Company is not responsible for a breach of these Terms due to reasons of force majeure, such as earthquakes, fires, floods, extreme weather conditions, strikes, etc.

Each visitor/user uses this website at their own exclusive risk, and its content in no case can be considered as providing direct or indirect advice or encouragement to visitors/users to perform any action.

The use of this website must be exclusively for lawful purposes and in a manner that does not restrict or inhibit its use by third parties. The visitor/user is obliged to use it in accordance with the law, good morals, and these Terms.

1.  TERMS OF USE

These terms of use govern the manner in which the Company’s service is used. The use of the electronic pages and services of the Company’s website by the visitor/user presupposes the unconditional agreement and acceptance of the terms listed therein, as applicable from time to time (hereinafter “Terms”). If a user does not agree with these terms and conditions, then they must not use the Company’s website and must leave its page.

To carry out transactions on the Company’s website, the user must register by completing the online registration application. The user declares that their details are accurate and true and accepts that the Company, if it discovers that true details have not been provided, has the right to cancel the user’s registration and refuse the sale of any product.

Upon registration on the Company’s website, the user defines and submits their personal access codes, namely their personal username and personal password, based on the instructions provided to ensure the codes are valid and acceptable. Upon completion of their registration, the visitor/user automatically acquires the ability to make online purchases from the Company’s website. These codes are strictly personal for each visitor/user and must not be disclosed to any third party. The use of the registration service by users implies their granting of consent to the Company for the processing of their data in the context of providing the service.

Users are responsible for all actions carried out using their Personal Passwords and are obliged to immediately notify the Company of any unauthorized use that may be carried out with them and of any (even potential) security breach. The Company states that it considers users’ details confidential and does not disclose them to third parties for commercial or other purposes.

Users can contact the company via the number 2331065450 or by sending an e-mail to the electronic address info@kykloscosmetics.com. Through the above contact methods, the user can also confirm their personal data maintained by the Company in its information systems, and request their correction, change, or deletion. If the user wishes to be deleted from the database maintained by the Company, they must send a declaration of deletion from the company’s information system. Otherwise, where the Company does not receive a declaration from the user for deletion from its information system, it reserves the right to retain the user’s personal data in the context of providing the service and sending promotional messages.

The user explicitly and unconditionally declares, agrees, and accepts that:

a. they are solely responsible and accountable for the e-mail address they declare upon registration (which they declare is existent, true, and under their full and exclusive control),

b. the Company is not liable for any damage to the user from any third-party access to their e-mail or illegal use of their Personal Passwords by third parties due to their leakage or for any other reason, and reserves the right to claim compensation from the user if it suffers any kind of damage from the arbitrary or illegal use of Personal Passwords. Also, the Company reserves the right to request further details/documents from the user to confirm that they are the legitimate holder of the declared e-mail address or have permission to use it from its legitimate holder. In the event the user refuses to send the required details/documents or the Company discovers that the user is not the legitimate owner of the e-mail address, or in the event of a violation of the Terms of Use, the Company is entitled at any time to terminate access, refuse any current or future use of its website, and reserves the right to delete the user from its website.

2. PRODUCTS – AVAILABILITY – CHARACTERISTICS

The products available for sale, their characteristics, prices, and stock are located at the web address “www.kykloscosmetics.com”. Users/visitors can search for more information about the respective product by clicking on the product icon.

The Company guarantees the completeness and validity of the information listed on its website regarding the available products, subject to any technical or typographical errors that cannot be foreseen or have occurred unintentionally or due to website downtime, either due to force majeure or due to the fault of third parties.

It is particularly pointed out that the Company is not responsible for defective products, untrue, or inaccurate details regarding the goods of third parties (suppliers) that are sold or offered through its website. The respective liability rests exclusively with the third-party suppliers. Suppliers’ addresses are available to customers if they are not listed on the product packaging.

3.  LIMITATION OF LIABILITY OF THE COMPANY

Visitors/users who do not trust this website are requested not to visit or use this website or the services offered through it. Furthermore, users/visitors are advised to use anti-virus software or other protective programs against malicious elements.

The Company is not liable to visitors/users for damages that may arise from the execution or non-execution of their order.

The Company declares that it exercises maximum diligence to promptly inform its customers regarding the availability or non-availability of products and third-party goods, but bears no responsibility for their availability.

The Company provides its available products and goods through its website “exactly as they are”. The Company is not responsible and is not bound by any errors in characteristics, photos, and prices of products listed on its website and cannot ensure that there will be no errors for any reason during the entry and/or update of the characteristics and/or price of a product. If, due to an error, the regular retail price of a product is higher than the price listed on the product page, the Company has the right to cancel the specific order and subsequently notify the buyer of the cancellation. In no case shall the Company’s online store bear any responsibility for any civil and/or criminal claims, nor for any damage (positive or consequential, which indicatively and not restrictively, alternatively and/or cumulatively consists of loss of profits, data, lost earnings, monetary satisfaction, etc.) by visitors of the website or third parties for reasons related to the operation or not and/or use of the website and/or inability to provide information available from it and/or from any unauthorized interventions of third parties in products and/or information available through it.

The Company, among other things, provides links to third-party websites. The Company cannot control either the security or the content of this information and therefore cannot be held responsible for any kind of damage or harm that may arise as a result of the use, access, or inability to use the content of third parties. The Company is entitled at any time to remove, modify, or discontinue any third-party service or connection to third-party websites without notice if, in its judgment, the law or these terms are threatened or violated.

The Company is not responsible for malfunctions that may arise in the user’s logistical infrastructure (indicatively: their computer or tablet).

The Company is not responsible for any kind of warranty, express or implied, regarding the integrity, relevance, accuracy, non-infringement, availability, reliability, and completeness of the information, products, accessories, and services displayed on the website, nor regarding the suitability of the application designed by the visitor.

Any claim by a visitor against the Company must be formulated within the first (1st) month of the appearance of the subject of the claim.

The Company does not guarantee that the content of this website and the quality of the services provided through it will meet the needs, requirements, and expectations of its visitors/users. Any direct, subsequent, incidental, indirect, or consequential damages resulting from access to this website, or its use, do not create liability for the Company, its executives, employees, or associates. The Company bears absolutely no liability for damage or harm, or infection by computer viruses and other malicious programs, to the computer or other electronic means used by a user/visitor to access this website, nor is it responsible for damage related to the inability to execute, error, omission, interruption, defect, delay in operation or transmission, or system line failure, etc.

4.  USER RESPONSIBILITY

Users must not mislead anyone regarding the origin of the content of www.kykloscosmetics.com, damage the reputation of the Company or third parties in any way, jeopardize the security of the Company’s website, or prevent any user from accessing the Company’s website.

In any case of illegal use or use contrary to these Terms, as applicable at any time, users are required to compensate the Company for any positive and consequential damage.

Users are required to comply with all relevant Greek, European, and International laws and regulations, including indicatively and not restrictively, laws relating to the protection of intellectual property, personal data protection, competition protection, etc. Additionally, users must use this website and the services offered through it in a manner consistent with good morals and these Terms.

To the extent that this website is used on the broader internet, this must be done according to the terms dictated by the “Internet Code of Conduct”, and the use of practices contrary to this code is strictly prohibited.

5.  AVAILABILITY

The Company:

a. makes reasonable efforts for the maintenance and availability of its e-shop,

b. guarantees the timely notification of final consumers regarding the non-availability of its products,

c. reserves the right at any time to temporarily or permanently suspend the operation of all or part of it for maintenance or upgrade purposes or for any other reason without prior notice. The operation of this website may also be interrupted, suspended, or hindered by reasons beyond the control or will of the Company,

d. holds no responsibility for the acts or omissions of third parties and particularly unauthorized third-party interventions in products and/or services and/or information available through it,

e. is not responsible for technical problems that may present to users, via its online store, when attempting to access the website and during this access, concerning the operation or compatibility of their own infrastructure with the use of the website.

6. REQUIREMENTS FOR USING THE SERVICE – MINORS

The service is available only to individuals aged 13 and over. We recognize and understand the importance of taking additional precautions to protect the privacy and safety of children when receiving products or services via the Company’s website. Children under the age of 13 are not allowed to create their own profiles unless their parent or guardian has provided verifiable consent.

The company neither collects nor engages in the collection of personal data of minors. If we discover that we have collected personal information from a child under the age of 13, we will delete this data as soon as possible. If it becomes apparent that the personal data of minors has been shared with the company without the consent of the parents or another legal guardian of the children, every effort is made to delete this data without delay.

Parents or legal guardians of minors are solely responsible for protecting the minors, and the company bears no responsibility for any use of its websites by minors without the knowledge of their parents. Parents must be aware that any other information or data provided voluntarily by minors or others, within the framework of exchanging electronic messages (e-mails), or in any other way, may be used by third parties to send electronic messages that should not be received by minors. In these cases, the company holds no related responsibility.

The company urges all parents to inform their minor children about the safe and responsible use of the Internet, particularly regarding the submission of personal data or information through it.

7. SECURITY

The Company recognizes the importance of the issue of the security of your Personal data as well as your electronic transactions and, to ensure that the personal information of its visitors/users is safe, it regularly updates its employees regarding privacy and security guidelines and strictly implements safeguarding measures to protect privacy at an intra-company level.

The Company has adopted technical and organizational measures for the legal collection, processing, and effective protection of users’ data against any unauthorized access or disclosure, loss or misuse, and alteration or destruction, and has taken all reasonable measures to ensure they are used only to the extent necessary within the scope of the provided services. The security procedures and measures followed and applied by the Company are constantly improved in order to remain up-to-date and follow technological developments. All information related to users’/customers’ personal data and their transactions are secure and confidential. The security of the Company’s online store is achieved using the following methods:

User Identification

The codes used for user identification are the login code (username) and the personal secret security code (password), which, every time they are registered, grant access with absolute security to personal information. Only users of the service have access to this data, who are exclusively responsible for maintaining secrecy and concealment from third parties. For security reasons, the Company recommends changing the secret security password at regular intervals, as well as avoiding the use of the same and easily traceable codes (e.g., date of birth). Also, the Company suggests using not only letters and numbers but also symbols to create a strong password.

Ensuring the Privacy of the Transfer of Personal Data

Encryption is used to ensure the confidentiality of data transfer.

Automatic Logout

If there is no activity for 10 minutes, there is an automatic logout from the Company’s online store space.

Controlled Access (Firewall)

Access to the Company’s systems (servers) is controlled by a firewall, which prohibits access to systems and databases with confidential data and information of the Company.

Encryption

Access to the Company’s systems decrypts the information it receives and then processes it. Wherever personal data is entered on the site, there is encryption. Encryption is a method of encoding information until it reaches the recipient, who, by using a key, decodes the information. During the order stage, all communication between the user’s computer and the Company’s systems is encrypted using a key, provided the user has logged in with their personal codes.

Transaction Privacy

Maintaining confidentiality is considered self-evident in e-commerce. All user information transmitted to the Company is considered and is strictly confidential.

8. INTELLECTUAL PROPERTY RIGHTS

 All website design, content, sounds, texts, images, photographs, products, and their settings, as well as any necessary software used in connection with it, constitute the intellectual property of the Company and its suppliers and are protected by the relevant provisions of Greek and European law and international conventions.

Any reproduction of part or all of the content in any form, copying, mechanical, analog or digital recording or reproduction, distribution, transfer, downloading, resale, or misleading the public regarding the real provider of the website’s content, the transfer of any form of rights related to the website’s content, and the modification of the content or software, partially or entirely, or the use of modified versions of the software for the purpose of unauthorized access to the Services or access to the Website are expressly prohibited. The names, images, shapes, logos, and distinctive features mentioned/displayed on the Company’s website, as well as the products/goods, are exclusive trademarks of the Company or third parties, protected by relevant trademark laws, and their appearance on the Company’s website should in no way be construed as a transfer, concession, or assignment of a license or right to use them.

The Company owns the “Kyklos Cosmetics” trademark and its logos for Greece. The internet visitor/user recognizes the exclusive rights of the Company concerning the “Kyklos Cosmetics” trademark and is prohibited from making any use that might adversely affect the intellectual property rights of the Company. The visitor/user is prohibited from violating the intellectual property rights of the Company and its associates, suppliers, or service providers, and the Company reserves the right to claim compensation for any related violation.

9.  PRIVACY POLICY

The management and protection of the personal data of the visitors/users of this website by the Company are governed by relevant Greek and European legislation and these Terms.

The Company has already put into effect a plan to reconfigure its policy in view of the General Data Protection Regulation (2016/679). The Company considers the management of your personal data a very serious matter, and for this reason, it makes every effort to fully comply with all rules of their processing, as derived from Greek and European law. The Company collects personal data of its users only when they voluntarily provide it. Special care is taken for data collected with the help of cookie files. Due to frequent and rapid technological changes, as well as the corresponding efforts of the legislator to keep legislation up to pace with these changes, the Company is committed to informing you of any modification to its personal data management policy. If a user/visitor of the Company disagrees with this policy, they must discontinue and avoid browsing the Company’s website.

The Company covers all personal data and information, as well as the conditions for collecting, processing, and managing the personal data of the site’s visitors/users/members. Under no circumstances does this cover the relationship between the visitors/users/members of the site and any services not subject to the control/ownership of the Company.

The Company is committed to making every possible effort to safeguard the personal character of the user’s data. Consequently, it cannot transfer to any third party (natural or legal entity) for any reason except in cases where it is provided by law and exclusively to the competent authorities.

In order to carry out any transaction through the Company’s website and place orders for products and/or services, it is likely that the user will be asked to disclose their personal details (such as indicatively the full name or company name, profession, residential or business address, e-mail address, contact telephone). The Company keeps and processes, within the meaning of the General Data Protection Regulation 2016/679, the file with users’ personal data for the exclusive purpose of executing orders and contracts concluded via www.kykloscosmetics.com for the sale of products. Recipients of the file data for the promotion, support, and service of the transactional relationship may be the Company’s partners, authorized employees who mediate the delivery of the products, and any banks through which transactions will be settled according to the user’s choice.

Within the framework of telecommunications privacy legislation, the user has the rights of information and objection regarding their personal data. The visitor/user can at any time contact the administrators of the Company’s website to find out if a file exists with their data, and simultaneously, they can change them or even be deleted from the lists whenever they wish.

The Company keeps files with users’ personal data exclusively for financial, tax, and, of course, communication reasons. As part of the continuous improvement of its services and information, it may process, under strict conditions of confidentiality and anonymity, part or all of the data that the users themselves have sent for statistical and economic reasons.

The e-mail contact details that the user will provide, in the context of their transaction with the Company for an order or purchase of products, may be used for the direct marketing of similar products or to inform the user about new products and services. In any case, the user may at any time object to the use of their e-mail details for the promotion or marketing of new products by making a relevant declaration to the Company or by following the instructions contained in each communication.

Any other disclosure/transfer of your personal data, for example, the disclosure of login data from the Company’s website to a third-party social networking site or a web service such as Facebook, Twitter, Instagram, Pinterest, takes place only after your prior explicit consent.

9.1 RIGHTS OF DATA SUBJECTS CONCERNING PERSONAL DATA

Users retain the following rights regarding the processing of their personal data: the right to information regarding their personal data, the right to correct and complete their personal data, the right to delete their personal data, the right to withdraw their consent, and the right to object to the processing of their data.

9.2 IP ADDRESSES

The IP address is determined by the provider (Internet Service Provider) of the connection through which the visitor/user’s PC accesses the Internet and subsequently the Company. The Company can track the IP address through which the computer or any other electronic device gains access to the Internet and then to the Company’s website, and these data are utilized for statistical purposes. The IP address is kept for technical reasons, as well as for issues concerning the security of the Company’s systems. The IP address of the user from which they visited the Website may be handed over to the competent police or judicial authorities, provided it is duly requested. In cases where the browser asks for permission to obtain the user’s location from the Company’s website, this information is used to provide more personalized information. In any case, this user permission can be revoked at any time by changing the browser’s settings.

If the user/visitor chooses not to provide this permission, then access to specific services on the Company’s website may not be possible.

9.3 HYPERLINKS

With the help of appropriate links within the Company’s website, access to third-party websites is provided. The placement of these links has been made solely to facilitate visitors during their internet browsing. It does not in any way constitute an indication of acceptance or approval of the content of the linked websites. Each link leads to a different website, the browsing of which is subject to the terms of use of that specific website. The Company bears absolutely no liability for the content and the personal data management policy of the linked website. Access using the provided links to the respective website occurs under the sole responsibility of the user themselves.

9.4 Log – in via social media

When users register or log into the Company’s customer account, they also have the option of authenticating their identity and subsequently registering or logging in with their existing profile on one of the following social networks: Facebook, Twitter, Instagram, Pinterest. For this purpose, users will find the corresponding symbols of the respective social network providers supported by the Company’s website on the registration or login page.

In order for the authentication process to take place for the registration and login of the user, the user’s IP address is transmitted to the respective social network provider. The Company has no influence over the purpose and manner of the collection and further processing of the data by the respective social network provider. For more information on this issue, users should read the privacy policy of the respective provider.

9.5 Communication, request for information, withdrawal of consent, blocking, deletion

Users can at any time and free of charge object to the use of their personal data for the future, request the complete deletion of this data, or request information regarding the data stored by the Company for their person or the correction of this data. It is not necessary to follow a specific communication format. Users can, for example, send an email to info@kykloscosmetics.com or use the contact form found on the website.

9.6 Data Security

The Company has adopted technical and organizational measures for the legal collection and processing and for the effective protection of its users’ data from loss, alteration, or third-party access to it. The security procedures and measures followed and applied are constantly improved in order to be up-to-date and follow technological developments.

9.7 Update and amendment

The Company reserves the right to amend/update individual sections of this Policy, without prior notice obligation. Please always read the Personal Data Protection Policy before using our website, so you are informed of the current version of the Policy in case any amendments or updates have been made. Last update of the Privacy and Personal Data Protection Policy May 2018.

 9.8  PRIVACY AND PERSONAL DATA POLICY (Zampple Service)

 The Company may transfer certain personal data of its users to other companies cooperating with it and/or store personal data in a jurisdiction different from where they are located. By providing their personal data online, users/visitors consent to this transfer and/or the storage of their personal data.

We respect your privacy and are committed to protecting the security of your personal data. We cooperate with Zampple Hellas Ltd, hereinafter “zampple”, an independent market research company (corporate member of ESOMAR since 2013), through the zevioo service, in order to collect and objectively analyze your opinion, so we can offer you better services and personalized communications/recommendations regarding products that suit you.

The personal data we share with zampple is limited to your email combined with your shopping cart and your broader residential area for statistical purposes. zampple on its side additionally collects and processes your opinion regarding your experience with our store and the products you purchased (which may include comments or photos), using various technologies and procedures to safeguard the security of your information and its protection from accidental or illicit destruction, accidental loss, alteration, prohibited dissemination or access, and any other form of illicit processing.

zampple does not process the personal data of minors. If you are under 16 years of age, you are prohibited from using this service.

The personal data collected will be stored for two years to undergo processing. They will then be anonymized so they remain available for statistical analysis without being linked to you. To keep them available to receive personalized zevioo services, you must create a profile on the zevioo application within this timeframe.

We commit that zampple will not contact you for any reason other than evaluations, unless you state you wish them to do so, while at any time you can easily unsubscribe from this type of communication. The data you provide, once processed and naturally after data that identifies you are removed, may appear on our website or on other websites and applications owned by or cooperating with zampple.

Hereby you give your explicit consent to the collection, storage, and processing of your above personal data, which you can revoke or modify at any time. You can also request information about whether personal data concerning you are or have been subject to processing, the portability of your personal data, or their permanent deletion. In any such case, please contact zampple, Naf. Nikodimou 5, 10558, Athens or at zevioo@zampple.com

9.9  PRIVACY AND PERSONAL DATA POLICY (Contact Pigeon Service)

We use the ContactPigeon platform to collect data related to the use of the website www.kykloscosmetics.com. This in practice means we are informed and may collect information related to your browsing, such as your geographical location, IP address, device, and connection used during your visit, the browsing software. We use this specific information with the sole purpose of improving your visiting experience, personalizing your browsing, and informing you about products, services, or offers of the Company that are likely to interest you. Furthermore, we may collect and compile information linked to third-party partners, such as demographics and browsing data. Should you wish, you have the ability at any time to opt-out from the mailing list by sending an email to the address privacy@contactpigeon.com, as well as to remove all data that may have been gathered during your browsing history. ContactPigeon will process and fulfill your request within a reasonable time from the date of notification.

10.  NEWSLETTERS – MAILING LISTS

For the user’s subscription to the Newsletters and the relevant Mailing List of the Company, the user, after filling in the required fields to create a customer account, also selects the relevant indication regarding the acceptance of receiving the Company’s newsletters. The Company sends newsletters at regular intervals to its users. By creating your profile on www.kykloscosmetics.com, as a user, you are automatically added to the newsletter recipient list at the email you provide. In every newsletter you receive, you have the option to unsubscribe, with a relevant link at the bottom of the email. To do this, click the link included in every newsletter. Then you will follow the deletion process.

By subscribing to the Company’s newsletter, you declare that you agree, so that we can create a personalized collection of news, offers, and other information for the Company’s newsletter and send it to you. We can evaluate your purchasing habits and searches on our website so that we can compose a newsletter tailored to your requirements and interests.

The Company reserves the right to delete any recipient from the newsletter lists without justification.

The company’s administrators make every effort for the smooth operation of the newsletters; however, it is always possible for technical or organizational issues to arise. For any issue that arises as well as for any relevant information regarding the operation of the newsletters, please contact us at info@kykloscosmetics.com

10.1 MESSAGES VIA CONTACT FORM

By submitting your message via the contact form to the Company, you accept these terms regarding the use of your email and full name by the Company.

The Company commits not to use this data for commercial promotion purposes, nor to transfer it to third parties.

Attention: Messages sent using a contact form are not covered by any kind of confidentiality. Therefore, we advise you not to include sensitive information about yourself or third parties in your messages.

11.  ORDERS

The availability and any offers of products or merchandise appearing on the Company’s website are always valid while stocks last. The products comply with the applicable Greek cosmetics legislation and the European Cosmetics Regulation.

The Company cannot guarantee that all information listed on the product packaging has been translated into all official languages of the European Union. Nevertheless, this information is available in Greek and/or English. For any problem concerning the product as well as for any information that may be needed, the buyer can contact the Company’s E-shop Customer Service at 210-300 60 60, Monday to Sunday from 09:00 – 21:00, or they can also visit a Company store for personal advice and to test the products offered for sale by the Company.

Every order means the acceptance of the General Terms and Conditions of Sale and the acceptance of the General Terms of Use of the Website, Personal Data/Privacy, and Use of Cookies without any reservation regarding their terms and any special agreements between the parties. Correcting possible errors in the order is the responsibility of the buyer.

Ordering Methods:

• Online payment via credit, debit, and prepaid cards of Visa, Mastercard, Maestro, Diners, Discover.
• Telephone

Payment Security:

All payments made using the card are processed through the electronic payment platform of “Nexi XPay” of Nexi Payments Greece S.A. and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

11.1 Order processing – Pricing policy

Placing an order constitutes the conclusion of a distance contract, applying the relevant legislative framework (Article 4 of Law 2251/1994, as applicable). The order of products automatically implies the Consumer’s obligation to pay the order amount. The products are invoiced at the amount of their value at the time the order is submitted by the consumer. Following this, upon entering their order, they receive an online message from the company detailing their order and confirming it with relevant information such as:

(a) the ordered product, (b) price, quantity, VAT, (c) payment and delivery method, and (d) the right of withdrawal.

The consumer can save this message.

Orders and shipments of physical products or merchandise are accepted both from Greece and from foreign countries. Orders are executed by the Company within working hours (09:00 am – 17:00 pm) excluding Saturdays, Sundays, and public holidays. Orders received outside of working days and hours will be executed the very next working day.

The listed prices of the products/merchandise are final (including VAT). These prices do not include shipping costs, which are billed in addition to the price of the purchased products. Shipping costs are proportional to the volume of the buyer’s order. The Company reserves the right to change prices without prior notice to the customer. Regardless of price fluctuations, the customer always pays, at the time of receiving the product/merchandise, the price that had been agreed upon at the time the order was finalized.

11.2 Order cancellation / return of products and merchandise

I. Return of products/merchandise at the Company’s expense

The return of products or merchandise charged to the Company is accepted only in the following cases:

In all cases where, due to the Company’s fault, the order was executed incorrectly (error in taking the order, invoicing, or shipping). In this case, the customer must not accept receipt of the product/merchandise from the start. Products/merchandise must be returned in perfect condition, sealed, complete, unused, and undamaged. The products must be returned in their original packaging.

In the event that the existence of any defect in the products is discovered upon receipt, the Company must replace these defective products. The user must inform in writing by sending an email to info@kykloscosmetics.com within fourteen (14) working days from the receipt of the defective products. The defective products must be returned to the Company immediately to prove the user’s claim. Any shipping costs for the replacement of the products, as well as for returning the defective products to the Company, are borne by the latter. If it is established that the defects reported by the user exist, the Company must proceed with the replacement of the defective products or directly refund the money paid, no later than fourteen (14) days from the Company’s receipt of the defective products.

The user must fill in and sign the withdrawal form (Return Form) within fourteen days. In the event they fail to do so, they lose any right they have against the Company to claim the dispatch of the correct product or its replacement with another one without defects or to request a refund of the money paid for the purchase of the product in question.

11.3 Withdrawal – Return of products/merchandise at the customer’s expense

The return of products/merchandise charged to the customer is accepted within fourteen (14) calendar days from the date of delivery to the customer, in cases where the customer in good faith and without abusing the relevant right changed their mind and no longer wishes to purchase the product/merchandise, making use of the right of withdrawal. The right of withdrawal is exercised with a clear declaration of this by the consumer to the email address www.kykloscosmetics.com. The return of products/merchandise by the customer themselves to the Company’s headquarters is permitted following prior communication. The returned product must be in perfect condition within its original packaging, must not have suffered any damage, and must be accompanied by all documents proving the transaction (Delivery Note/Invoice/Retail Receipt, etc.) as well as the completed Return Form enclosed in the packaging of each order.

For hygiene reasons, returns/exchanges are not accepted for lip gloss, mascara, lip liner, eye liner, nail polishes, and generally items that come into contact with the skin to be used.

11.4 Order modification

Changes to orders are not accepted after they have been completed. If the customer desires a change, they must cancel the order (provided it has not been finalized) and proceed with a new order.

11.5 Availability of physical products/merchandise

If any of the products/merchandise ordered by the customer are unavailable, the Company will contact them via e-mail and/or telephone, within a reasonable time from the placement of the order, to inform them of the likely delivery time. In this case, the customer has the option to request the cancellation of the order of the product in question. Any remaining part of their order will be executed normally. In case of impossibility of provision, then, following the above notification, the order is considered as not made, without any liability arising for the Company.

11.6 Receiving an order

The delivery of the product/merchandise is made only to the buyer and requires the presentation to the courier or the staff of the pickup point selected by the buyer (SPEEDEX Branch or Company store) of the police identity card or passport of the person who requested the order. The order is allowed to be delivered to a third party who is legally authorized for this purpose. The identity card or passport details are recorded by the courier/branch staff, who, in case of delivery to a third party, also retains the authorization document.

It is expressly agreed that the customer’s signature on the relevant Delivery Note constitutes full proof of delivery of the order to the rightful owner.

12.  PAYMENT METHODS

A. Via credit / Debit card

The customer has the option to pay for their orders via credit card. The customer transacting with the Company is solely responsible for the correct, complete, and true recording of their credit card details, and explicitly acknowledges that the Company bears no liability for these details or their correct use.

B. Cash on delivery payment:

If the user/customer chooses cash on delivery, the payment of the ordered product is made by the user/customer at the time of its delivery, with cash handed to the courier company employee, with an extra charge according to the shipping policy.

In all the above payment methods, the customer has the option to choose the issuance of either a retail receipt or an invoice.

An invoice is issued to legal entities and freelancers, provided they fill out the following details during their order:

Company name or professional’s full name, address, VAT No, Tax Office, profession, and telephone.

All orders, including taxes and mandatory contributions, are payable in Euros. The order of products implies an obligation of payment on the part of the Consumer. Any bank charge that may arise is payable by the buyer. Any overdue unpaid amount will accrue interest at the legal default interest rate. Additionally, the Company reserves the right to cancel or suspend the entire order or its delivery, whatever its nature and level of execution, in the event of non-payment or partial payment of any financial amount owed by the buyer, in the event of payment fraud, or in the event of fraud or attempted fraud during the use of the Company’s site. To address online fraud, information regarding the buyer’s order may be disclosed to any third party authorized by law or appointed by the Company to verify the identity of the buyer, the validity of the order, the validity of the payment method used, and the chosen delivery method. The Company uses appropriate methods with valid encryption techniques to ensure the security of its transactions. The security of transactions relies on identifying the buyer and the confidentiality of the submitted data. All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform, which uses TLS 1.1 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of coding information until it reaches its intended recipient, who will be able to decode it using the appropriate key. In this way, all personal information of the customers/consumers is encrypted, including the credit card number, card expiration date, and other details of their card, so that they cannot be read or modified during their transfer over the Internet.

13.  DELIVERY OF PRODUCTS – MERCHANDISE / SHIPPING COSTS – CASH ON DELIVERY

Delivery Time

The delivery of physical products/merchandise is completed within the next 1-4 working days from the day the order is completed and depends on the availability of the products as well as the delivery method chosen by the buyer. In exceptional cases involving remote geographical locations, and provided the customer has been previously informed, the delivery time may be extended.

Delivery Method
i.  The primary method of receiving the physical products/merchandise of the order is via a courier company.
ii. It is possible to pick up the products (09:00 – 17:00) from the Company’s stores without any additional charge to the user.

Shipping – Cash on Delivery Costs

Wherever there are shipping – cash on delivery costs, they are clearly defined on the product/merchandise page and are borne exclusively by the customer.

For purchases of any products with a total cost of forty-nine (49 €) euros and above and weighing up to two (2) kilos, the customer is not charged with shipping costs.

For purchases of any products with a total cost below forty-nine (49 €) euros, the customer is charged with shipping costs of three (3 €) euros, regardless of the shipment’s destination.

Regardless of the order amount, and in case the buyer chooses cash on delivery as a payment method, there is no further financial charge.

Retention of Title

All products sold on the website are free from any legal or material defect. Any products that may be modified, repaired, installed, or added to by the buyer are excluded from this guarantee. The warranty does not apply to worn or damaged products resulting from transport or due to poor and improper use. The Company retains full ownership of the products ordered through the e-shop until full repayment of their value, as well as the expenses and taxes included in the invoice/receipt and the shipping costs.

Amendments

The Company reserves the right to amend and update the General Terms and Conditions of Sale without prior notice. For this reason, it is recommended that every buyer and more generally every user read the GTCS as well as the “General Terms of Use” of the Website at regular intervals. The order is subject to the GTCS in force at the time of its placement.

Force Majeure

If for reasons of force majeure (e.g., bad weather conditions, strikes, social unrest) there is an inability to deliver the merchandise within the predetermined time as mentioned above, the Company will communicate as soon as possible with the customer, so that the latter can declare whether they wish their order to be completed with a delay.

14.  LIABILITY FROM THE USE OF PRODUCTS

For any product defect and for any damage caused to the user (positive or consequential) due to its defectiveness, the liability lies with the product’s supplier, whose establishment details (address, telephone, e-mail) are found on the packaging and in any case are readily available to the user if requested from the Company.

 15.   APPLICABLE LAW

The above terms and conditions of use as well as any modification, change, or alteration thereof are governed by Greek law. Any dispute that arises and stems from the contractual relationship between the Company and the Customer shall fall under the material jurisdiction of the Courts of Athens for its resolution. This constitutes the entire agreement between the Company and the user/visitor of the website and binds no one but them. For the out-of-court resolution of the dispute, the Customer may apply to the competent bodies for the out-of-court settlement of consumer disputes, e.g., to the General Secretariat for Consumers of the Ministry of Development and Competitiveness (Pl. Kaningos, 10181, Athens, www.efpolis.gr, tel. 1520, fax: 210-3843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 L. Alexandras, 11471, Athens, tel. 2106460734, fax: 2106460414), and the Committees for the Amicable Settlement of Consumer Disputes (Article 11 of Law 2251/1994) based in the local Municipalities of the country.

According to Directive 2013/11/EU, which was incorporated into Greek law with Joint Ministerial Decision 70330/2015, the option of electronic resolution of consumer disputes via the Alternative Dispute Resolution procedure across the entire European Union is now also provided. If the customer has a problem with a purchase made from the Online Store and resides in the EU, they can use this website (Online Dispute Resolution) for out-of-court settlement of the dispute. The certified Alternative Dispute Resolution (ADR) Entity for this purpose is: European Consumer Centre Greece (ECC GREECE), 144 Alexandras Ave., 11471, Athens, +30 2106460284 + 30 2106460784 info@ecgreece.gr. The Customer can contact the aforementioned body in order to guide them throughout the procedure of submitting and handling their complaint.

Any modification of the above terms may be affected unilaterally by the company, merely through its written incorporation herein, without the need for any prior relevant notification of the user/visitor.

16.  CONTACT

For any clarification or additional information regarding the Company and the products sold, users can contact the Customer Service of the Online Store www.kykloscosmetics.com by phone at 2331065450. The Company’s customer service operates Monday through Sunday from 09:00 to 21:00.

17. COOKIES POLICY

This website uses cookies to recognize the user. We use “cookies” primarily for statistical reasons and to systematize their material. We do this to better understand how visitors use our website and to offer you a more personalized experience. We may gather statistical data directly and via our partners during your visit.

Cookies are small text files that are stored on the user’s computing device, they do not process or exploit any data or file from their computer but are used only to facilitate the user’s access to specific services and for statistical reasons, or for marketing purposes. The user can configure their equipment not to receive cookies, either overall or on a case-by-case basis. In such an event, the user cannot have further access to our website.

Cookies improve the functionality of our websites and help us make them functionally more efficient and aesthetically better. In this context, indicatively, the number of accesses to a web page, the number of individual web pages viewed, the time each user spends on our web pages, the succession of the web pages viewed, the search terms that led the user to a Company web page, the location from which access took place, the browser used, and the language in which it is displayed are recorded. Your computer’s IP address, which is transmitted for technical reasons, is automatically rendered anonymous and does not allow for any conclusions to be drawn regarding your identity.

Our websites can function satisfactorily without accepting cookies. Refusing cookies, however, may result in the use of our websites (or parts thereof) becoming more difficult or less efficient or, more rarely, impossible. If you do not wish information to be collected via cookies, you can use the settings provided by most web browsers, with which you can delete existing cookies and choose whether to automatically reject future cookies, or decide to reject or accept each specific cookie on your computer.

The Company also reserves the right to use, in accordance with applicable legislation, the information it gathers from cookies and the anonymous analysis of your website usage patterns, in order to display specific advertisements for some of its products on its websites (usage-based online advertising cookies).

The Company retains every right to amend, wholly or partially, and to update the way its websites operate, including how it collects and processes the information and data that users share on them.

You can find more information regarding cookies at www.allaboutcookies.org (http://www.allaboutcookies.org./).

If you continue to use this website, this will also constitute your consent to the use of cookies.

IMPORTANT NOTICE: By entering the website www.kykloscosmetics.com and any of its pages, you accept the terms specified above. Thank you for choosing the Kyklos Cosmetics online store for your purchases.